Dashboards
Clear and easy-to-use charts, with essential data for monitoring cybersecurity and generating value for the client.
ENTERPRISE
ISH Technology
YEAR
2024 - Present
PAPER
UX/UI Designer
PRODUCT
Vision Portal
OVERVIEW
In the Vision Portal, dashboards are essential for transforming technical cybersecurity data into visibility and decision-making.
However, ISH's B2B clients were dissatisfied because they couldn't see the value of the service in Vision: there was a lack of clear indicators about the environment, and when data existed, it was difficult to understand. This generated many complaints to customer service and low adoption of the portal (few accesses).
THEN...
It's necessary to discover how to transform technical data into simple, visual, and useful information so that clients and internal teams can:
to understand "what the environment is like"
to know “what is most urgent”
to understand "what ISH is doing" without relying on customer service to explain it.
INVESTIGATION
STAGE 1
Customer Service + Sales (fast and efficient)
I scheduled a meeting with the teams and gathered information on the main complaints.
I organized and grouped together what customers requested most but couldn't find in Vision.
STAGE 2
Conversations with clients (deep dive)
I validated the problem directly with customers and measured their level of familiarity with security and data.
I adjusted the language and the way the numbers were presented to be understood by less technically literate audiences.
It's necessary to discover how to transform technical data into simple, visual, and useful information so that clients and internal teams can:
to understand "what the environment is like"
to know “what is most urgent”
to understand "what ISH is doing" without relying on customer service to explain it.
TRADE-OFFS
I swapped a lengthy discovery phase for a 2-stage research process (front-end + customers) to gain speed.
I prioritized "base" dashboards (overview and priority) before evolving them.
SOLUTION
The strategy was to create a suite of dashboards that "translates" the technical into actionable information, prioritizing what:
more generated complaints
It was most helpful in making decisions (prioritizing corrections, risk, evolution).
Execution
Alignment with data/dev to ensure the "fastest way" to deliver.
I work in 15-day sprints.
Low-fidelity prototyping > validation > high-fidelity prototyping > testing > iterations > hand-off
In about 2 months (4 sprints) we delivered more than 6 dashboards.
IMPACT - 3 MONTHS
ADOPTION TO VISION
↑ Monthly active users: +32%
↑ Dashboard access (views per account): +60%
“The Vision Portal has moved beyond being 'a place of difficult reporting and scattered information' and now provides information in dashboards that show, in seconds, the level of risk and what to do first.”
LEARNINGS
For technical products, it's not about having more data. It's about having clarity and prioritization.
The most efficient shortcut was to start with operations (customer service/sales) and then validate with customers.
Early alignment with data/development avoids promising what cannot be measured/demonstrated within the timeframe.