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Testing & Performance
Before expanding a skill across the operation, teams need to understand how consistently it performs. Gepetto provides a separate testing environment where managers can evaluate generated responses against expected answers and monitor performance over time.
This creates a controlled space to refine each skill before exposing it to real customer interactions.
ACCURACY
The design treats AI skills as products that require iteration, not one-time configurations. Testing creates a feedback loop between expected behavior, generated responses and ongoing refinement.
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